shipping and delivery
How We Do It
We are not liable for lost or stolen packages once they are signed for. ALL shipments will require a signature for delivery.
Please examine your package before signing for it.
WHEN TO REFUSE YOUR PACKAGE!
Flat rate envelope: If the package is evenly flat, please refuse the package.
Flat Paks: If the Pak seems flat or deflated, please refuse the package.
We only ship product to confirmed addresses. If the shipping address is not the same as the billing address connected with you ATM/Debit/Checking Account it will not confirm. Shipping inside the US may take 5-7 business days. We only ship Monday – Friday. For shipping outside the US please allow 6 to 10 business days. All shipping fees will be $20 Flat Shipping Rate, shipping outside the US will be displayed at checkout.
Please note that the shipping time frame during sales extends to 7-14 business days. Once your order is placed we will not cancel or refund any pending orders.
pre-order policy
Thank you for shopping with redline. by Raé — where luxury meets lifestyle.
Please review our Pre-Order Policy before completing your purchase.
1. What is a Pre-Order?
Pre-orders allow you to secure an item before it officially releases or restocks. This guarantees your item is reserved and prioritized for fulfillment once it becomes available.
2. Payment
Payment is required in full at the time of checkout to confirm your pre-order. This ensures your item is held exclusively for you.
3. Processing & Shipping
Pre-order processing times vary depending on the product type and availability.
Estimated shipping windows are listed in each product description. Please note these are estimated dates and may be subject to change due to production or supplier delays.
If your order contains both in-stock and pre-order items, the full order will ship once all items are ready — unless stated otherwise.
4. Updates
You will receive email updates regarding your order status, including any changes to shipping timelines.
5. Cancellations & Refunds
All pre-orders are final sale. Once an order is placed, it cannot be canceled, changed, or refunded.
This policy helps us manage inventory, custom production, and quality assurance for all redline. by Raé products.
6. Customer Support
If you have any questions about your pre-order, please contact us at contact@redlinebyrae.com .
refund policies.
because we care
active wear
We founded redline. with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our refund policies are detailed below, please have a look and contact us to learn more!
All items are final sale. Exchanges ONLY (customer is responsible for all additional shipping fees) We will EXCHANGE If your item does not fit properly but can not be damaged or distorted . You must ship the item back within 5 business days after receiving it.
Customers are responsible for all shipping fees.
*ALL SALE ITEMS ARE FINAL SALE NO RETURN OR EXCHANGES.*
hair.
Due to the nature of our products and for hygiene and safety reasons, all hair purchases are final sale. We do not accept returns, exchanges, or offer refunds once an order has been placed.
Each bundle is thoroughly inspected and prepared before shipment to ensure premium quality.
Please ensure you select the correct texture, length, and quantity before completing your purchase.
Exceptions:
If you believe you have received an incorrect or defective item, please contact us within 48 hours of delivery at contact@redlinebyrae.com so we can review the issue.
Thank you for understanding and for trusting Redline. by Raé with your crown.